Reference

Privacy Policy for Your Account

We keep this page focused on how your data is handled on hw168: account details, device logs, cookie data, and payment references used to confirm activity.

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What This Policy Covers in Indonesia

hw168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy request starts with the data we actually use: name, contact details, login history, device information, and payment references from DANA, OVO, GoPay, QRIS, or bank transfer when you choose those rails. We keep that data to verify the account, answer support cases, and detect

1
unusual access. If a local rule says we must keep a record longer, we follow that rule; if a request is not allowed in your region, we will say so plainly. You can ask for a copy, ask us to correct details, or ask us to
2
close the account through support. We only process the request after we confirm it came from you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

How to Reach Our Privacy Team

If you need a copy of your data, a correction, or a closure request, contact us through live chat, WhatsApp, or email. Our team replies every day from 09:00 to 23:00 WIB, and requests from Jakarta, Yogyakarta, or anywhere else in Indonesia enter the same queue. For account safety, we may ask for a masked ID, the registered phone number, or the last payment reference before we change anything.

Team online

Live Chat

Use live chat from the account menu for privacy requests. We confirm the account, explain the next step, and keep the thread tied to your case number from 09:00 to 23:00 WIB.

Send your request on WhatsApp when you prefer mobile. We use it to verify the registered number, then pass the case to the privacy team without asking you to repeat details.

Email

Email is useful for copies, corrections, or closure requests that need a written trail. Include your registered name and the last payment reference, and we reply in the same service window.

STORAGE RULES

How We Handle Your Data

Our privacy handling is built around purpose, not collection for its own sake. We limit what we ask for, separate account logs from public chat, and keep cookie data only as long…

Collected Data

We keep only the details needed to run your account: name, phone number, login logs, device data, and payment references from DANA, OVO, GoPay, or QRIS when you choose those rails.

Cookies

Cookies help us remember your session, confirm the browser, and stop repeat login prompts. On Android Chrome, iPhone Safari, or desktop, clearing cookies ends the session and asks you to sign in again.

Account Security

We use account checks such as one-time codes and recent activity checks before changing contact details or sending a data copy. That step reduces the chance of someone else reading your privacy request.

Retention

We keep support logs and transaction references only for the time needed to verify requests, settle disputes, and meet legal retention periods. After that window, we remove or archive the record under our schedule.

Access and Correction

Open Account Settings, then Privacy Requests, to ask for a copy, correction, or closure. If we need more proof, we tell you exactly which masked detail or transaction reference to send next.

Sharing Limits

We share data only with staff, payment processors, hosting partners, and legal authorities when the law requires it. Each partner receives the minimum detail needed for the task, not your full account file.

Privacy Questions You Ask Here

These are the questions we hear before you send a request. We explain what we collect, why we keep it, and how you can reach us through live chat, WhatsApp, or email from 09:00 to 23:00 WIB. If a request depends on local law, or if we need extra proof from your registered account, we say that before we act.

We collect the details you enter, your login history, device data, and payment references when you use DANA, OVO, GoPay, or QRIS. We use them to verify access, process requests, and keep records for account support.

Payment references help us confirm the sender, match the account, and settle mistakes or disputes. We do not use them for unrelated purposes, and we limit access to staff who handle verification and support.

Open Account Settings, choose Privacy Requests, and send a copy request through live chat, WhatsApp, or email. We confirm the account first, then send the data in the format we can safely provide.

Yes. If your phone number, email, or name changes, send the new details from the registered account. We may ask for a masked ID or the last transaction reference before we update the record.

We keep data only as long as needed for login checks, support history, dispute handling, and the retention period required by law. After that, we remove or archive it under our internal schedule.

Cookies support sign-in, fraud checks, and session control. If you clear them in Android Chrome, iPhone Safari, or another browser, the session ends and you will need to sign in again.

Contact our live chat, WhatsApp, or email team from 09:00 to 23:00 WIB. We route the case to the right person, then tell you what documents or confirmation we need next.

Privacy Policy for Your Account

How to Reach Our Privacy Team

Live Chat

WhatsApp

Email

How We Handle Your Data

Collected Data

Cookies

Account Security

Retention

Access and Correction

Sharing Limits

Privacy Questions You Ask Here

01 What data do you collect from my account?

02 Why do you keep my payment records?

03 How do I request a copy of my data?

04 Can I change my profile details?

05 How long do you keep my data?

06 Do cookies stay on my device?

07 Who can I contact about a privacy request?

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